At Native Tailors, every product undergoes a strict quality check before leaving our workshop.
However, if your order arrives damaged or defective, we sincerely apologize for the inconvenience. We understand how disappointing that can be, and we’re committed to resolving it swiftly.
If you notice damage upon delivery, please contact our customer service team immediately, ideally within 48 hours of receiving your order. Include clear photos or videos of the damaged item, packaging, and shipping label to help us investigate the issue accurately.
Once verified, we’ll guide you through the next steps, which may include a replacement, repair, or refund depending on the nature of the damage and your preference.
Our goal is to ensure you receive the quality and craftsmanship you expect from Native Tailors.